FREQUENTLY ASKED
CAT-QUESTIONS.

We've answered the obvious ones so you don't have to ask. You're welcome.

📦 ORDERS & SHIPPING
We ship from Berlin within 2–3 business days. EU delivery typically takes 3–7 days. International orders 7–14 days. You'll get a tracking number by email once it's on its way.
Yes. We've shipped to 34 countries. Shipping rates calculated at checkout. Orders over €50 ship free within the EU. Outside the EU, a flat rate applies.
Give it a couple of days beyond the estimated delivery window first (customs can be slow). If it's been more than 14 days for EU orders or 21 for international, email us at [email protected] with your order number and we'll sort it out.
If it hasn't shipped yet, yes — email us quickly. We print and pack fast though, so there's no guarantee. Once it's shipped, it's on its way and can't be cancelled, but you can return it.
👕 SIZING & FIT
Unisex cut, slightly roomy. If you're between sizes and prefer a closer fit, size down. The cotton relaxes a little after washing. Full size guide is on each product page.
It's garment-washed before we print, so most of the shrinkage has already happened. Wash cold, hang dry, and it'll stay exactly where it started.
XS through XL on most designs. Some limited runs only come in S–L — this is noted on the product page. We're working on extending sizing across the full range.
🎨 PRODUCT QUALITY
100% GOTS-certified organic ring-spun cotton, 180gsm. Water-based screen-print inks. Tear-away labels. No plastic, no fast fashion shortcuts.
Yes, if you wash it right. Cold wash, inside out, hang dry. Iron on reverse if needed. We've had customers wearing tees from Drop 01 that still look sharp after 80+ washes.
Yes. Charge them under a lamp for 30 seconds, kill the lights. They glow green-ish for about 5 minutes. Not quite a nightlight, but absolutely enough to freak out a room.
🔄 RETURNS & EXCHANGES
30 days from delivery. Unworn, unwashed, tags on. See our full returns page for the process.
Yes, subject to stock availability. Email us first at [email protected] and we'll confirm before you ship anything back.
That shouldn't happen, but if it does — email us with a photo and we'll send a replacement immediately, no return required. We stand behind the quality. Genuinely.
💳 PAYMENTS
All major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and SEPA bank transfer for EU customers. Payments are handled securely via Stripe — your card details never touch our servers.
Yes. All payments go through Stripe, which is PCI DSS Level 1 certified — the highest possible level. We never store your card details.

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📧 CONTACT US